Refund policy

Returns & Refunds

Because every Ruberta item is custom-made for the customer, we do not accept returns or exchanges for change of mind or incorrect size selection. We strongly encourage you to review our size guides before purchasing.

Damaged or Defective Items: Your satisfaction is our priority. If your item arrives damaged, defective, or the wrong item was sent, please contact us at rubertalosangeles@gmail.com within 7 days of delivery with your order number and a photo of the product. We will arrange for a replacement to be sent to you immediately at no extra cost.

Refunds: Once a replacement or refund is approved, it will be processed to your original method of payment within 5-10 business days.